Moldovan State Tax Inspectorate opens a new Call Center for Taxpayers

USAID assists Moldovan State Tax Inspectorate to open a new Call Center for Taxpayers March 19, 2009. Today, the Moldova State Tax Inspectorate held the official opening of a new Call Center, located within the Main State Tax Inspectorate.  The Call Center will provide free support to taxpayers, answering their questions about tax obligations, and will focus on strengthening the quality of services provided to taxpayers.   The tax specialists at the Call Center can be contacted at the toll free number 0 1525.  The Call Center provides consultations in Romanian and Russian languages, Monday – Friday, from 8 a.m.  to 5 p.m.  For the first several months, the center will focus on consulting individual citizens on matters related to income tax since individual taxpayers must file their declarations by March 31.  Later, the Call Center’s consultations will be expanded until they cover questions related to all taxes paid by individuals, entrepreneurs, and businesses.  For questions that cannot be answered immediately over the telephone, the Center will provide follow-up support to those with questions by email and by regular mail with explanatory materials. The Call Center was created with the support of the Moldova Governance Threshold Country Program, administered by the United States Agency for International Development (USAID) with the aim of reducing corruption within the tax system of Moldova and improving the quality of services provided by the Government to citizens.  The Call Center’s services will help eliminate excessive contact between taxpayers and tax administration staff, and will create an easy, user friendly way to receive information about taxes.

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